The College’s new work order system is now live. Work order requests can be submitted using a custom webpage that is accessible through MyCharleston or directly through the Work Order Request Portal:
If you have questions, please refer to this guide: How to Enter a Work Order Request
About the Project
On June 30, 2014, the College of Charleston entered into contract with AssetWorks, Inc. for an Integrated Workplace Management Software (IWMS) system called AiM. AiM will be build upon the College's space database information and will become a unified solution and system of record for space reporting, planning and management, capital planning and project management, contract administration, Physical Plant asset and inventory management, maintenance management and work orders, environmental health and safety, utility management, and key control. If you would like to learn more out the project please refer to the MyCourgarCampus Charter.
How will it benefit the College?
As with other BATTERY Project programs, AiM will allow staff members to streamline daily operations while realizing efficiencies. Also, departments will have the opportunity to improve current business processes and procedures or formalize current practices. When the MyCougarCampus Project is complete, the College will have a more efficient and effective business environment for faculty, staff, students and alumni. It will significantly improve our ability to collect, track, analyze and report on facilities management data, which will lead to more efficient business processes, better planning, more transparent and quantitative decision making, and operational cost savings.
Who will it affect?
AiM is one of the larger implementations of the BATTERY Project. Ultimately, AiM will affect every member of the campus community simply as it will be the way in which work order requests are submitted. On a day-to-day basis, the primary department users will include: Physical Plant, Business Affairs, Facilities Planning, Budgeting & Payroll Services, Controller’s Office, Business & Auxiliary Services, Public Safety, Environmental Health & Safety, Information Technology, Institutional Research, Residential Life & Housing, Registrar’s Office, and Procurement.
How long will the implementation take?
The implementation is expected to last approximately 24 months.